Heating, Furnace & Cooling Repairs

Nestled in the heart of Norton, the proud home of the Norton Panthers and the beloved Norton Cider Festival, Custom Comfort is your go-to local HVAC repair solution. Our experienced technicians are just a call away, ensuring prompt and reliable service right to your doorstep. Specializing in comprehensive furnace repairs, we tackle everything from furnace blower motor replacements and ignitor issues to thermostat malfunctions and routine furnace filter changes. Trust Custom Comfort for all your heating needs, where local expertise meets quality service.


Th​ere are times when a visit from an HVAC technician isn’t needed. Before you call for HVAC repair, you may want to review this checklist below. Your issue could be something simple that you are comfortable fixing yourself. But if not, our technicians are here to help 7 days a week, 24 hours a day.  Just give us a call! 330-848-4580

  • What to look for when my AC or heat isn’t working?
    1. Check Thermostat. Thermostats may not be set to heat or cool, or be set to come on at the right temperature. Take a moment and check your settings before calling. If your thermostat uses batteries and it isn’t lighting up, the batteries could be dead. Also, make sure the thermostat was reset if you’ve recently had a power outage.
    2. Check Circuit Breaker. Turn it all the way off, then on again. If the circuit keeps tripping, you need to schedule an HVAC technician to find out why. Is there a blown fuse? Sometimes a surge of electrical energy can trip a breaker, so it’s worthwhile to investigate the breaker box before calling for help.
    3. Check HVAC Air Filter.  If your HVAC unit doesn’t seem to be blowing sufficient air through vents, it could be the result of a clogged filter. A dirty or clogged air filter is a common culprit of many issues. A clogged air filter can cause your unit to run harder and longer. HVAC filters should be changed regularly to help your HVAC system last longer and operate more efficiently. This is especially true during months of heavy use, like summer and winter. 
    4. Check Indoor and Outdoor Switches. Some units have switches next to the indoor air handler and outdoor A/C unit. Occasionally someone will hit one of these switches. Also check Reset or Emergency shut-off switches. ​
    5. Check for Blocked Condenser. Look around your outdoor A/C unit to make sure nothing is obstructing it like weeds, leaves, or other debris.  If you covered the unit for the winter, make sure you have removed the cover. The condenser needs to be unrestricted so the air will flow properly and the system can work at peak efficiency.
    6. Check for Closed Registers. If you shut registers in your house to conserve energy in unused rooms, you may be restricting the air flow in your system. Be careful not to close too many registers. This may cause poor air flow through your system.

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